1. Introduction
FixoLink (“we”, “us”, “our”) operates an online marketplace that connects customers with independent service providers. This Privacy Policy explains what personal data we process when you use our website and related services, and the choices you have.
2. Information we collect
2.1 Account & profile
- Name, mobile number, email (if provided)
- Password (stored as a secure hash — we cannot read your plain password)
- User type (customer / provider), address, city, country
- Profile photo, bio, services offered, portfolio images
- Verification and plan / subscription status
2.2 Service activity
- Service requests, messages, posts, comments, reactions
- Reviews and ratings you give or receive
- Favourites / saved providers
- Support tickets and contact-form messages
2.3 Payments
- Subscription plan requests, transaction references, and payment proof you upload
- We do not store full card numbers on our servers when card payments are processed by third parties (e.g. Stripe)
2.4 Technical & usage data
- IP address, approximate location (e.g. country via GeoIP), browser type, device
- Pages visited, search queries, and basic diagnostics for security and performance
| Category | Examples | Typical purpose |
|---|---|---|
| Identity | Name, phone, photo | Account, profiles, trust |
| Contact | Email, mobile | Login, support, alerts |
| Transaction | Plan, TrxID, proof | Subscription verification |
| Communications | Chat, tickets, contact form | Service delivery & support |
| Technical | IP, country, logs | Security, localisation |
3. How we use your information
- Create and manage accounts; authenticate logins
- Show relevant providers and content (including location-aware features)
- Enable messaging, requests, posts, reviews, and favourites
- Process and verify provider subscriptions
- Send in-app notifications (and email/SMS where configured)
- Provide customer support and improve safety (fraud, abuse detection)
- Analyse aggregated usage to improve the product
- Comply with legal obligations where applicable
4. When we share information
We may share data only in these situations:
- With other users — public profile fields (name, photo, services, ratings) as part of the marketplace
- Service providers — hosting, email delivery, analytics, or payment processors under contractual safeguards
- Legal requirements — if required by law, regulation, or valid legal process
- Business transfers — in connection with a merger, acquisition, or asset sale, with notice where required
Independent providers and customers are responsible for how they handle information they exchange directly (including offline payments and contact details shared in chat).
5. Cookies & similar technologies
We use essential cookies and local storage to:
- Keep you logged in (session)
- Remember preferences (e.g. detected country for language flags)
- Maintain security and basic site function
Third-party tools (for example map, translate, or payment widgets) may set their own cookies subject to their policies. You can control cookies through your browser settings; disabling essential cookies may break login or core features.
6. Security
We use industry-standard measures such as password hashing, access-controlled admin tools, and HTTPS where configured on the host. No method of transmission or storage is 100% secure. Please use a strong password and never share it. Report suspected account compromise via our Contact page.
7. Data retention
- Account data is kept while your account remains active
- After deletion or long inactivity, we may retain limited records for legal, dispute, or security reasons
- Support tickets, contact messages, and payment verification records may be kept for operational history
8. Your rights & choices
Depending on your location, you may have rights to:
- Access or correct profile information (via Profile settings)
- Request deletion of your account and associated personal data
- Object to or restrict certain processing
- Withdraw consent where processing is consent-based
To exercise rights not available in-app, contact [email protected] or use the Contact form. We may need to verify your identity before responding.
9. Children
FixoLink is not directed at children under 16 (or the minimum age required in your country). We do not knowingly collect personal data from children. If you believe a child has provided data, contact us and we will take appropriate steps.
10. International users
FixoLink is designed for users in multiple countries. Your information may be processed on servers in the country where our hosting is located. By using the service you understand that data may be transferred across borders with appropriate care for security. Local consumer or privacy laws may give you additional protections.
11. Changes to this Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Significant changes may be highlighted on the site or via notification where appropriate. Continued use after an update constitutes acceptance of the revised Policy.
12. Contact us
Privacy questions or requests:
- Email: [email protected]
- Form: Contact Us
- Help: Help Centre
FixoLink · Global service marketplace · Based in Bangladesh